About the Job
Candivore was founded in early 2018 with the purpose of creating great entertainment for mobile users around the globe. Our flagship game - Match Masters, an innovative multiplayer match 3 puzzle, is played by millions of players and we’re focused on making it even better with more players joining each day.
We are looking for an experienced support manager with a real passion for games to join Candivore and the Match Masters team. You will play a major role in interacting with our players on multiple platforms. We are looking for a customer-oriented and creative individual with high level of service standards to maintain players satisfaction and engagement.
- Be the point of contact for our players on social media and customer support channels.
- Engage daily through customer support and social media channels. Solving problems and replying to player’s questions, inquiries, comments, etc.
- Identify issues and work closely with the technical teams for resolution.
- Provide comprehensive information about the game features and offers to our players.
- Native English speaker.
- 1+ years of work experience in a customer service role.
- Customer oriented approach, ability to engage different players to achieve satisfaction.
- Autonomous, detail-oriented and a team player.
- Excellent communication skills.
- Time management skills to enable prioritization and multitasking.
- Strong problem solving/troubleshooting skills.
- Experience working in the gaming industry
- A strong passion for mobile games
- Passion for conflict resolution and problem-solving
- Thrives in a dynamic startup environment
- Tech savvy – quickly grasps how to work with different software
How to apply
Please submit your CV along with examples of your work
Ready for your next challenge?Apply Now